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Customer Service

Shopping with Blu Dot:

Shop online by product or by catalog. If you need assistance in placing an order, please call Blu Dot Customer Service on (02) 9313 5400 Monday to Friday between 10:00 AM and 5:00 PM (AEST) or email service@bludot.com.au.

Do you offer custom finishes or COM?
Custom order options may be available for large volume orders. Please visit our Contract Sales page for more information.

Will my order be taxed?
All prices quoted on our website include GST.

How are payments processed?

All payments are processed by SecurePay (a business of Australia Post) – a credit card processor using SSL encryption. This means all of your details are safe and secure. No credit card information is stored by Blu Dot Australia.

When do I have to pay?
We request payment at the time the order is placed. We accept major credit cards.

What are my payment options?
We accept MasterCard and Visa. American Express will be available soon. All orders are billed in Australian Dollars. For further payment options please contact service@bludot.com.au.

Who designs your products?
We do!  All of our products are designed in-house by our talented, award-winning design group.

Are your products environmentally friendly?
One of our core design principles is efficiency.  We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation.  With higher efficiency, we use fewer resources and make a smaller environmental footprint.  Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment.
 

Shipping and Delivery:

 
How long will it take to receive my order?
Typically, items will be delivered to you within 7-10 business days. However, some items may take up to 12 weeks. When your order leaves our Australian warehouse you will receive an email with a tracking number. We will notify you if the item you have selected is out of stock.

Do your products require assembly?
In order to maintain structural integrity during transit, reduce freight expenses and maximise packaging efficiencies some of our products ship unassembled and may require simple assembly.

How are your products shipped?
Products are shipped via an express courier service or a common carrier (a freight company), depending on the overall weight of your order. If your order is shipped via a common carrier, you will be contacted one or two days in advance to schedule a Monday to Friday delivery appointment.

Do you offer expedited shipping?
To inquire about expedited shipping options or to receive an expedited shipping quote, please call Blu Dot Customer Service on (02) 9313 5400 or email service@bludot.com.au.

Where do you ship?
We deliver throughout Australia, except for Western Australia, Tasmania and the Northern Territory. For shipping to Western Australia, Tasmania, Northern Territory, other Australian territories or New Zealand, please email sales@bludot.com.au for a quote.

How much does shipping cost?
Standard shipping rates are a percentage of your order total based on your ship-to address. Shipping rates to NSW, VIC, QLD and ACT are 10% of your total order. Shipping rates to SA are 20% of your order total. For shipping to Western Australia, Tasmania, Northern Territory, other Australian territories or New Zealandplease email sales@bludot.com.au for a quote.

How do I find the status of my order?
Order status updates are communicated via email. If you have created an account, you will find additional information regarding your purchase by logging into the My Account section of this site.  If you need additional assistance, please email us at service@bludot.com.au.


Customer Service:

What is your return policy?

A customer may cancel an online order within 24 hours of placing the order by sending an email to service@bludot.com.au.

If a product is damaged or defective Blu Dot will issue a replacement. To report a defective or damaged good, please send an email to service@bludot.com.au or contact the showroom on (02) 9313 5400.

Blu Dot shall not accept a cancellation of an order for change of mind by a customer unless Blu Dot chooses to do so at its absolute discretion. If Blu Dot accepts such a cancellation, the customer must pay an amount which in Blu Dot's reasonable view reflects the loss that Blu Dot will suffer as a consequence of the cancellation (including but not limited to storage fees, delivery fees and any mark down).

For further information on your rights under the Australian Consumer Law (ACL) regarding returns, please visit the NSW Fair Trading Website.

How do I find the status of my order?
Updates to your order’s status will be communicated via email.  Additional information regarding your purchase is located in the My Account area of this site.  If you need additional assistance, please email us at service@bludot.com.au.

Why should I create an account?
Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.

Do you offer fabric and/or colour swatches?
Yes. There is a link to request a fabric or color swatch located on each product page.  Or you can click here to go to the Colour Swatch request page.  Your requested sample will be sent to you free of charge.

I am missing product assembly instructions.
Please email us at service@bludot.com.au to receive assembly instructions.

What if something arrives damaged?
Please inspect your purchase immediately upon receipt.  While we do our best to design and package products for safe delivery, sometimes damages occur.  Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.

My order was missing parts.  What do I do?
If you are missing parts we will make it right and replace them. Please email us at service@bludot.com.au to receive the necessary parts.

What is your privacy policy?

We value your privacy and do not sell your information to any companies.  For detailed information, please review our entire Privacy Policy.


Contacting Blu Dot:

How do I contact you?
Our Customer Service team is available Monday to Friday between 10:00 AM and 5:00 PM (AEST) via phone on (02) 9313 5400 or email service@bludot.com.au to help you.

If you’d like to reach us by mail, our address is:
Blu Dot Customer Service
P.O. Box 6035
Alexandria NSW 2015
AUSTRALIA