Need a hand?
We strive to deliver your purchase in excellent condition as quickly as possible.
If you have special delivery circumstances that need to be considered, please let us know within 24 hours of your order at [email protected] or (02) 9313 5400. The more we know, the better the experience we can deliver (pun intended—feel free to roll your eyes—we deserve it).
How long will it take to receive my order?
Typically, items will be delivered to you within 7-10 business days. However, some items may take up to 12 weeks. When your order leaves our Australian warehouse you will receive an email with a tracking number. We will notify you if the item you have selected is out of stock.
Where do you deliver?
We deliver throughout Australia, except for Western Australia, Tasmania and the Northern Territory. For shipping to Western Australia, Tasmania, Northern Territory, other Australian territories or New Zealand, please email [email protected] for a quote.
Can I collect my order?
You can collect your order from our Sydney showroom by selecting this option during checkout or by calling the showroom on (02) 9313 5400. If you have already ordered online and wish to collect, please respond to your order confirmation email requesting this and your delivery fees will be refunded. You can also call the showroom on (02) 9313 5400 to request this.
Do your products require assembly?
In order to maintain structural integrity during transit, reduce freight expenses and maximise packaging efficiencies some of our products ship unassembled and may require simple assembly.
How are your products shipped?
Products are shipped via an express courier service or a common carrier (a freight company), depending on the overall weight of your order. If your order is shipped via a common carrier, you will be contacted one or two days in advance to schedule a Monday to Friday delivery appointment.
Do you offer expedited shipping?
To inquire about expedited shipping options or to receive an expedited shipping quote, please call Blu Dot Customer Service on (02) 9313 5400 or email [email protected].
How much does shipping cost?
Standard shipping rates are a percentage of your order total based on your ship-to address. Shipping rates to NSW, VIC, QLD and ACT are 10% of your total order. Shipping rates to SA are 20% of your order total. For shipping to Western Australia, Tasmania, Northern Territory, other Australian territories or New Zealand, please email [email protected] for a quote.