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Frequently Asked Questions

Will my order be taxed?

All prices quoted on our website include GST.

What payment options do you provide?

We accept Visa & Mastercard. You can also pay using your PayPal account. For EFT options, please contact the showroom on (02) 9313 5400 between 10AM and 5PM AEST.

How are Credit Card payments processed?

All Credit Card payments are processed by SecurePay (a business of Australia Post) - a credit card processor using SSL encryption. This means all of your details are safe and secure. No credit card information is stored by Blu Dot Australia.

When do I have to pay?

We request payment at the time the order is placed.

Who designs your products?

We do! Our talented, award-winning design team designs all of our entire collection in house.

Are you products environmentally friendly?

One of our core design principles is efficiency. We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation. With higher efficiency, we use fewer resources and make a smaller environmental footprint. Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment. We also believe that buying good designs that last is a great way to be environmentally friendly.

Why should I create an account?

Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Blu Dot by being the first to hear about events and discount opportunities.

Do you offer fabric and/or colour swatches?

You betcha! For FREE! There is a link to request a free fabric or colour swatch located on each product page if a swatch is available.

Can I get replacement assembly instructions?

If you are missing product assembly instructions, please contact us at [email protected] or (02) 9313 5400 to receive assembly instructions.

What happens if my order arrives damaged or missing parts?

Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at [email protected] or (02) 9313 5400 to arrange for a replacement to be sent to you.

What if my order is missing parts?

If you are missing parts we will make it right and replace them. Please contact us at [email protected] or (02) 9313 5400 to receive the necessary parts.

What is your privacy policy?

For detailed information, please review our entire Privacy Policy.